Refund Policy
At Brick & Basil Pizzeria, we aim to ensure every customer is satisfied with their order from our pizzeria. This Refund Policy describes how we handle refunds and exchanges for food, beverages, and related products purchased through archwaycollective.xyz. If you have questions about a specific order, please contact us at +44 116 253 1234.
Eligibility
Refunds are available for eligible orders placed directly through archwaycollective.xyz within the following guidelines. To be eligible for a refund, the item must be returned in its original packaging or kept in a condition suitable for assessment, and the request must be made within 24 hours of delivery. We reserve the right to inspect the item and request supporting documentation such as a delivery receipt or order number. If the order was placed for delivery or pickup, the issue must be reported to us no later than the time window stated in your order confirmation.
Requests and Processing
To request a refund, please contact our team at +44 116 253 1234 or via email if available on archwaycollective.xyz. Include your order number, the reason for the refund, and any supporting photos or descriptions. Once a claim is submitted, our team will review the request within 2-5 business days. If an item is deemed eligible for a refund, we will initiate the refund to the original payment method used at checkout. Refunds typically appear on your statement within 5-10 business days, depending on your bank or card issuer and may vary by currency and region.
Eligible Refunds
- Incorrect item delivered or a missing item from the order.
- Item spoiled, damaged, or not suitable for consumption due to our preparation or handling.
- Orders that did not meet the standard quality you expect from Brick & Basil Pizzeria.
Ineligible Refunds
Refunds are not available for:
- Orders marked as completed and delivered more than 24 hours ago without a reported issue.
- Special promotions or discounts that apply to specific items, when sold as final sale unless a defect is reported.
- Items consumed or opened, unless a quality issue is identified upon inspection by our team.
Exchanges
We offer exchanges for items that are defective upon arrival or not as described. To exchange, contact +44 116 253 1234 within 24 hours of delivery. Exchanged items will be provided in the form of a replacement product of equal or higher value, subject to stock availability and the currency of the purchase. If no suitable replacement is available, a refund may be issued according to the standard process described above.
Delivery and Pickup Considerations
For delivery orders, refunds reflect the portion of the order that was not fulfilled or delivered. For pickup orders, refunds reflect the portion of the order that was not picked up or that did not meet the expected quality standards. In all cases, the total refund amount will include a deduction for any non-refundable charges as applicable under £ terms and regional regulations.
Gift Cards and Vouchers
Refunds for orders paid with gift cards or vouchers follow the same policy rules. If applicable, refunds to the original payment method will be issued first, and any remaining value on a gift card or voucher will be restored accordingly.
Contact and Updates
For questions about this policy, you can reach Brick & Basil Pizzeria at +44 116 253 1234 or visit archwaycollective.xyz. This policy is effective as of Last updated: October 10, 2024. We may update it from time to time; please review this page periodically for changes. Our business address is 22 King Street, Leicester, LE1 6RX, United Kingdom.